Sustainability
Improve Quality and Ensure of Product Safety
The RIKEN TECHNOS GROUP’s Product Quality Policy is to “Supply reliable products and services under the concept of Customer-first and Best Quality,” and this approach will be further enhanced toward achieving the policy. As such, we will review our quality control standards and instill the RIKEN Standard throughout the Group. At the same time, we will promote the establishment of a global quality assurance structure that incorporates automation.
In our initiatives for the environment, for all our business activities, we focus on the harmony on the environment. We seek to protect the environment and realize a sustainable society. As part of our efforts, we established an environmental management system and work on the formulation of our own rules besides complying with relevant laws and regulations, continuous improvement, prevention of environmental pollution, and promotion of environmental protection activities. We also strive to obtain trust and understanding from society through appropriate and accurate information disclosure.
Indicators and Targets
| Indicators | Scope | Unit | FY2022 | FY2023 | FY2024 | Medium- to Long-term Targets | |
|---|---|---|---|---|---|---|---|
| FY2027 | FY2030 | ||||||
| Serious quality incidents requiring recalls | non-consolidated | cases | 0 | 0 | 1 | 0 | 0 |
Quality Assurance Structure
Based on our Product Quality Policy, we engage in monozukuri in compliance with ISO 9001. We strive for thorough quality control in all processes—from acceptance of raw materials to delivery of products—by carrying out weekly quality improvement activities in collaboration with all of our production sites, including overseas consolidated subsidiaries.
In FY2024, quality control tools such as the Process Abnormality Navigator were also implemented at our overseas consolidated subsidiaries, and we performed root cause analysis and shared information regarding defects. In this way, we are promoting further efforts to prevent the reoccurrence of past defects.
Certification of ISO 9001: 2015
Registration date: September 14, 1998（certification being maintained）
Quality Improvement Activities
In FY2024, we promoted the automation of operations related to quality and shipping inspections as well as standardization using data so as to provide products that have less quality deviation. Continuing from FY2023, we further invigorated the activities of the Global Quality Control Consortium.
Through thorough discussions, we sought to improve the level of quality control for the RIKEN TECHNOS GROUP as a whole.
In FY2025, we will revise and clarify our definition of defects and the method for aggregating them. We will also start operating a quality control structure based on a common set of key performance indicators for all sites, including overseas consolidated subsidiaries. Furthermore, we will use standard deviation management and process capability index (Cpk) management to visualize quality deviation and seek to stabilize our production processes.
We will use sensing technologies to visualize change points for early discovery of abnormalities in production processes. This will be combined with AI-based shipping inspections to improve our preventive activities, which seek to eliminate defective products. Specifically, we will improve quality by actively implementing digital transformation, such as (1) the building of an abnormality monitoring structure using the Mahalanobis-Taguchi System and (2) the use of a statistics gateway to automatically send inspection results and strengthen operation of abnormality assessment.