Sustainability
Improve Quality and Ensuring of Product Safety
To further deepen our Product Quality Policy “Supply reliable products and services under the concept of Customer-First and Best Quality”, we will leverage information about past cases of manufacturing defects, build up a global bank of big data regarding quality that is available for use by consolidated affiliated companies, including overseas companies, and promote quality improvements in our design and production processes (DR/FMEA*1).
*1Design review (DR): Method used to identify issues in each process, evaluate validity, and determine whether the next process can be initiated
Failure mode and effects analysis (FMEA): Method used to envision potential abnormalities based on edge conditions in each process and to minimize product quality deviations.
Product Quality Policy
Supply reliable products and services under the concept of Customer-First and Best Quality.
Indicators and Targets
| Indicators | Scope | Unit | FY2020 | FY2021 | FY2022 | Medium- to Long-term Targets | |
|---|---|---|---|---|---|---|---|
| FY2024 | FY2030 | ||||||
| Serious quality incidents requiring recalls | non-consolidated | cases | 1*1 | 0 | 0 | 0 | 0 |
*1Market recall due to appearance defects
Quality Assurance Structure
Led by our Product Quality Policy “Supply reliable products and services under the concept of Customer-First and Best Quality”, we engage in manufacturing in compliance with ISO 9001. Thorough quality control over entire processes, from acceptance of raw materials to delivery of products, is conducted by carrying out quality improvement activities in collaboration with all of our production sites, including overseas sites, every week. In addition to preventing the reoccurrence of past defects, we perform root cause analysis and share information regarding new defects.
Certification of ISO 9001: 2015
Registration date: September 14, 1998（certification being maintained）
Quality Improvement Activities
In FY2021, we introduced sensing technologies to visualize change points. This enabled us to discover abnormalities in production processes. Combined with the AI-based shipping inspections we introduced in 2020, these sensing technologies have helped improve our preventive activities, which seek to eliminate defective products or minimize their production.
In FY2022, we optimized our digitized tool for discovering quality change points (our Quality Navigator) based on past manufacturing defect case examples, and we prepared a foundation for using big data in global quality control.
Improvement of Product Safety
Product safety is the responsibility of manufacturers, and we have kept this in mind since RIKEN TECHNOS was established. We are further enhancing our product safety measures and complying with the Japanese Product Liability Act. We have not had a single product liability issue with any of our products for which product liability is a special concern (our products for medical use or our products which have received public certification, such as UL certification).
In FY2022, we merged the Product Safety Committee and Chemical Substance Control Committee to establish the new Product Safety Committee. The committee is conducting activities to identify and reduce our risks, including risks involving product liability and chemical substances.
